This diploma program is a comprehensive, practical and competency-based course that provides tailored management skills, processes, tips and techniques specific to your current and future parts and service managers, making them business managers.
Topics
- History and Common Practice
- Legal Matters
- What do Customer want?
- What do Sale Staffs want?
- What does the Rest of Business want?
- Problem Resolution Timescales?
- Proposition Design
- Supplier Management and Reverse Logistics
- Aftersales Operations
- Financial Evaluation
- Reporting Techniques
- Implementing and Retaining Benefits
- Financial Services
Overall Learning Outcomes
On completion of this module learners will be able to:
- optimize customer relationship
- improve customer retention strategies
- more effectively use people, systems, processes, time, facility and resources to maximize productivity and returns
- automatically plot profit performance and manage by fact
- improve the overall management, business development and communication
- develop strong leadership skills
- improve the results of your operation by working on your own data and KPIs.
Course Structure
Executive Diplomas are professional diplomas delivered in a manner that gives you the flexibility to learn at a time and place that suits your personal and work life. You can embark immediately on an Executive Diploma knowing you can fit it into your schedule.
Assessment
There are 50 Multiple Choice Questions (“MCQ”) for each module. If you start an MCQ session, please remember that it will time-out after 1.5 hours. You have three attempts at the MCQ to achieve a pass mark, which is set at 50%.
Admission Criteria
You should show that you will be able to fulfil and benefit from the objectives of the diploma or certificate and be able to achieve the required standards. Although no prior knowledge is required you should normally be at least 16 years old and have the following:
- Level 2 (QCF) Certificate; or
- 4 GCSEs at grade C or above; and/or
- Relevant work experience.
Delivery Mode
Mode A: Fully Taught mode
Available at selected Approved Learning Centers. For each module we recommend that Approved Learning Centers provide at least 48 hours of face to face lectures and tutorials.
Mode B: Blended Learning mode
Available at selected Approved Learning Centers where classes are held plus learners are given a complete set of learning materials to facilitate independent study which can be accessed through our designated Learning Portal.
We recommend that Approved Learning Centers provide between 24and 36 hours of lectures/tutorials and that you spend at least 12 hours learning online.
Mode C: Fully Online mode
Learners are given a complete set of learning materials to facilitate independent study which can be accessed through our designated Learning Portal. For each module we recommend at least 72 hours of online learning.
Location
For the Blended and Fully Taught modes please Contact Us for an Approved Learning Centre near you. Please note we are constantly adding Approved Centers.
Student Learning Time
Executive Diploma should be completed in 6 months.